Spa Receptionist
Jazz Lounge Spa
Job Description
Jazz Lounge Spa in Dubai is hiring a Spa Receptionist to manage front desk operations and deliver a welcoming guest experience. The role covers bookings, client inquiries, payments, and promoting spa packages while ensuring the reception area is organized and professional. This is a full-time, on-site position ideal for candidates with hospitality or customer service exposure.
## Responsibilities
- Greet guests upon arrival and manage check-in and check-out processes efficiently
- Handle phone calls, WhatsApp messages, and emails to respond to inquiries and confirm appointments
- Organize and maintain the daily appointment schedule for spa treatments and massages
- Process payments, issue invoices, and operate the POS system accurately
- Keep the reception area tidy, presentable, and stocked with necessary materials
- Present spa packages, promotions, and retail products to clients and support sales targets
- Follow up on guest satisfaction to ensure a smooth and positive experience
## Requirements
- Prior experience in reception, spa, or hotel environments is an advantage
- Strong communication skills in both Arabic and English
- Proficiency with computers, booking software, and POS systems
- Professional appearance with a friendly and customer-focused attitude
- Ability to work flexible shifts, including weekends
## Why This Role Matters
This position is the first point of contact for guests and directly shapes their impression of Jazz Lounge Spa. It offers an opportunity to grow in hospitality while contributing to client satisfaction and the overall reputation of the spa.