Service Advisor - Automotive
Alzayani Investments
Job Description
Alzayani Investments in Sitrah, Bahrain is hiring a full-time Service Advisor for its automotive division. The role focuses on delivering exceptional customer service by advising on repairs and maintenance, preparing repair orders, coordinating with technicians, and ensuring clear communication throughout the service process. This on-site position requires 2-5 years of experience as a Service Advisor, strong knowledge of vehicle mechanics, and excellent customer service and organizational skills.
## Responsibilities
- Greet customers and ascertain their automotive needs
- Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely
- Prepare repair orders with accurate documentation of customer requests and vehicle information
- Liaise with technicians and workshop staff to schedule and monitor repairs
- Provide accurate estimates for repairs and services
- Keep customers informed of the progress of their repairs
- Handle customer queries and complaints professionally and efficiently
- Maintain up-to-date knowledge of vehicle specifications and service requirements
- Contribute to a positive and efficient team environment
## Requirements
- Minimum 2-5 years of proven experience as a Service Advisor within the automotive industry
- Strong understanding of vehicle mechanics and maintenance procedures
- Excellent customer service and communication skills
- Ability to work effectively under pressure and manage multiple tasks
- Strong organizational and administrative skills
- Proficient computer skills and experience with relevant software
- High school diploma or equivalent. Further qualifications in automotive technology are advantageous
## Why This Role Matters
You will be the key point of contact between customers and the workshop, ensuring a smooth and transparent service experience. Your technical knowledge and customer care will directly impact customer satisfaction and retention for a leading automotive group in Bahrain.