Sales Support Team Lead
Meydan Free Zone
Job Description
Meydan Free Zone in Dubai is hiring a Sales Support Team Lead to manage the Associate Consultant sales team. The role focuses on leading, mentoring, and coaching sales representatives to achieve targets, deliver B2C customer experiences, and drive growth. Responsibilities include performance reviews, KPI analysis, training, customer escalations, and process improvement. Requires a bachelor's degree and proven sales experience with leadership background preferred.
## Responsibilities
- Lead, mentor, and inspire a team of sales representatives to achieve individual and team sales goals
- Provide guidance, feedback, and regular performance reviews to team members. Set clear expectations for performance and behavior and ensure accountability
- Monitor and analyze sales metrics and key performance indicators (KPIs) to identify areas for improvement
- Monitor individual and team performance against sales targets and KPIs
- Collaborate with the Sales Manager to formulate strategy, sales tactics and approaches
- Identify training needs and provide ongoing coaching to enhance the team's skills and capabilities
- Oversee the handling of customer inquiries, concerns, and escalations to ensure high levels of customer satisfaction
- Provide monthly feedback and performance evaluations to ensure continuous improvement
- Identify areas for process improvement and operational efficiency within the B2C function
- Encourage healthy competition and teamwork among team members
## Requirements
- Bachelor's degree in business, or a related field
- Proven experience in sales, with a track record of achieving and exceeding sales targets
- Previous experience in a leadership or supervisory role is preferred
- Ability to motivate and inspire a team to achieve their best performance
- Analytical skills to interpret sales data and generate insights
- Proficiency in using CRM software and sales analytics tools
- Strong negotiation, problem-solving, and decision-making abilities
- Excellent communication, presentation, and interpersonal skills
## Language Skills
- English required
- Any other language is desirable
## About The Company
Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses in the heart of Dubai. The company provides access to talent, expertise, and a wide range of start-up support services. Vision is to be the world-class hub for entrepreneurship and innovation in the region.
## Why This Role Matters
You will directly contribute to Meydan Free Zone's growth by leading a sales team that delivers exceptional B2C customer experiences and achieves business targets.
## What We Offer
- Full-time on-site role in Dubai, UAE
- Leadership position within a growing Free Zone focused on entrepreneurship and start-ups
- Opportunity to collaborate across departments and shape sales strategy and team performance