Retail Collection Strategy Manager
Al Rajhi Bank
Job Description
The Retail Collection Strategy Manager is responsible for developing, maintaining, and improving collection strategies for consumer lending products. This role drives process optimization through data analysis, automation, and digital initiatives while ensuring collection activities align with the bank's risk framework, regulatory obligations, and portfolio objectives.
## Responsibilities
- Create, maintain, review, and document collection strategies for retail lending portfolios.
- Direct projects that improve collection systems and operational workflows through analytical, customer-focused approaches.
- Evaluate collection performance, share results with stakeholders, and identify opportunities to strengthen operational effectiveness.
- Lead business process redesign initiatives with a strong focus on automation and system-driven improvements.
- Propose and execute strategic programs that expand collection capabilities and support sustainable business growth.
- Regularly update collection policies and procedures to reduce delinquency, manage provisions and write-offs, increase recoveries, and enhance customer satisfaction.
- Define, monitor, and control key risk indicators while ensuring compliance with regulatory standards and the bank's approved risk appetite.
- Design and implement collection and recovery campaigns using channels including SMS, email, collection agencies, banking applications, and event-driven communications.
- Develop omnichannel collection strategies that prioritize digital engagement, self-service capabilities, and automated customer interactions.
## Requirements
- Bachelor's degree in Business or equivalent business-related experience.
- Minimum of 6 years of experience in consumer lending, collections, portfolio analytics, portfolio management, and credit policy and strategy development.
- Strong analytical skills related to portfolio management.
- Comprehensive knowledge of collection regulations, compliance obligations, and industry standards.
- Excellent communication skills with the ability to explain complex strategies and performance measurements effectively.
## Why This Role Matters
This position supports the bank's objective of strengthening collection performance while maintaining effective risk management. It also contributes to the organization's digital transformation by advancing modern, technology-enabled collection strategies.