Receptionist

## About Marriott Hotel Doha
Marriott Hotel Doha is a 5-star hotel in the heart of Doha. We provide a luxury hospitality experience with over 300 rooms and suites with world-class services.

## Role Overview
First point of contact with guests. Provide professional check-in and check-out service while maintaining highest customer satisfaction standards.

## Key Responsibilities
- Check-in and check-out: welcome guests, complete check-in/check-out procedures and process payments
- Customer service: answer inquiries, resolve complaints and provide information about hotel services and city
- Reservations: manage room reservations via phone, email and booking systems
- PBX: transfer calls, take messages and coordinate with internal departments
- Billing: issue invoices, follow up accounts and coordinate with accounting department
- General appearance: maintain cleanliness and organization of reception area and lobby
## Requirements
- Diploma in hospitality or tourism is an advantage
- 1 year experience in hotel reception preferred
- Excellent proficiency in Arabic and English - third language is an advantage
- High communication and customer service skills
- Proficiency in hotel PMS systems like Opera
- Very neat appearance and commitment to official hotel uniform
- Ability to work under pressure and in shifts
## Benefits
- Basic salary 4000 - 6500 QAR + 10% service charge
- Staff accommodation + 3 meals daily
- Comprehensive health insurance for employee and family
- 50% discount at Marriott hotels worldwide
- Continuous training and Marriott certifications
- 30 days annual leave + annual ticket