Operations Lead

## Responsibilities
*End-to-End Operations Management*
- Monitor and manage daily operations for Shipa Ecommerce from Parcel Management module through to delivery and invoicing to clients. Excludes payments, receivables, and payables
- Oversee day-to-day operations of courier and logistics services ensuring timely and accurate delivery of e-commerce packages
*Hub & Warehouse*
- Manage hub/warehouse operations including inbound/outbound package handling, sorting, and dispatch
- Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
*Last-Mile & Delivery*
- Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
- Train and manage delivery associates, drivers, and operations support staff
*Systems & Process Improvement*
- Draft SOPs and work with Tech team on drafting system operations requirements and improving user experience on Shipa Ecommerce systems
- Coordinate with Tech team, clients, vendors, and finance team to ensure SLAs are met
- Identify operational gaps and lead process improvement initiatives
*Reporting & Compliance*
- Monitor performance metrics and implement improvement plans
- Prepare reports and analytics for senior management highlighting performance trends and operational KPIs
- Ensure compliance with safety, legal, and company standards in all operations
## Requirements
*Qualifications*
- Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or related field. MBA is a plus
- 5-7 years experience in courier/logistics operations, preferably in e-commerce sector
- Familiarity with e-commerce platforms and integration processes
- Experience with route optimization and fleet management technologies
- Knowledge of local and regional logistics regulations

*Competencies*
*Technical*: E-commerce Platform Proficiency, Data Analysis and Reporting, Customer Service Management, Proficiency in logistics management systems and tools, Proven experience in last-mile delivery and hub operations, Excellent problem-solving and analytical abilities
*Behavioral*: Teamwork and Collaboration, Strong communication and stakeholder management, Quality and Results focused, Learning Agility, Business Acumen, Strategic Thinking, Adaptability and Flexibility, Negotiation and influence, Emotional Intelligence, Decision Making

## About Shipa
Shipa is a logistics and e-commerce delivery platform operating in the region, focused on scalable and efficient last-mile solutions.

## Why This Role Matters
Leadership role owning operations for a growing e-commerce logistics business. Direct impact on delivery speed, cost efficiency, and customer experience across Dubai.