Operations Executive
noon
Job Description
noon in Dubai is hiring an Operations Executive for its B2B marketplace, Noon Business. You will own end-to-end operational workflows including order capture, fulfillment, invoicing, returns, and after-sales. The role focuses on scaling B2B operations like bulk orders, RFQs, and credit customers. Requires 2-4 years in operations or supply chain and strong KPI ownership.
## Responsibilities
*End-to-End Operations*
- Build and own operational workflows across the order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
- Design processes for B2B-specific use cases: bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
- Ensure the B2B marketplace scales reliably and profitably
*Cross-Functional Collaboration*
- Work closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
- Contribute to business decisions by grounding strategy in operational realities
*Performance & Improvement*
- Define and track core operational KPIs: OTIF, fill rates, cancellations, return rates, SLA adherence
- Identify bottlenecks, failure points, and cost leakages
- Drive continuous improvement in fulfillment, last mile logistics, and customer experience
- Directly impact customer satisfaction and unit economics
## Requirements
- 2-4 years of experience in operations or supply chain, preferably in marketplace businesses
- Experience handling complex order flows: B2B, enterprise, or large-scale e-commerce
- Strong understanding of operational KPIs and cost structures
- Systems thinking: ability to simplify complex workflows
- Data-driven decision-making using metrics to guide action
- Comfortable operating in fast-paced, ambiguous environments with high ownership
- Builder mindset: comfortable creating processes from scratch, not just inheriting playbooks
- Strong communication and leadership skills for both field work and review forums
## About Noon
noon is building an ecosystem of digital products powering everyday life across the Middle East. Its mission is 'Every door, every day'. Everyday Labs drives innovation, while Noon Business is the B2B marketplace helping companies buy recurring supplies faster, cheaper, and with better control.
## Why This Role Matters
This is a hands-on builder role at the intersection of operations, logistics, and customer experience. You will play a critical role in scaling noon’s B2B platform and shaping how enterprises procure in the region.