Junior Customer Care Officer
Seib Insurance & Reinsurance Company LLC
Job Description
Seib Insurance and Reinsurance - Qatar is hiring a Junior Customer Care Officer to handle life and medical claims queries and complaints. You will liaise with clients, coordinate with TPAs and management to resolve issues, support renewals and sales proposals, and ensure timely communication and high client satisfaction.
## Responsibilities
- Resolve claim-related queries from clients via email and telephone
- Coordinate and escalate claims inquiries to TPA and SEIB Management for resolution
- Handle day-to-day liaison with clients for the assigned portfolio
- Report on customer service issues and active problems to prevent reputational risk
- Communicate group renewal advice and sales proposals, and follow up on status with the Senior Claims Manager weekly
- Prepare presentations for new and renewed policies and present to brokers and policyholders as required
- Assist in preparing booklets and coordinate issuance within agreed turnaround times
- Focus on improving client satisfaction with the goal of renewing every policy
- Adhere strictly to administrative and communication timelines including email acknowledgements and final closures
## Requirements
- Bachelor's degree in Business Administration
- 0–2 years of professional experience
- Previous experience in the medical field is preferred
- Strong communication skills in English and Arabic
- Ability to manage multiple client queries and meet response timeframes
- Detail-oriented with good organizational and reporting skills
- Comfortable working in a fast-paced, agile insurance environment
## Why This Role Matters
You will be a key contact for clients navigating life and medical claims, helping to ensure smooth service and policy renewals. This role offers exposure to the insurance and reinsurance industry in Qatar within a dynamic and growing team.