Help Desk Support Engineer
Vistas Global
Job Description
Vistas Global in Doha is seeking a Help Desk Support Engineer to provide desktop support, troubleshoot end-user issues, and maintain workstations. The role involves hardware, software, printer, and basic network support with timely incident resolution. This full-time, on-site position requires a Bachelor's degree in IT, 5+ years of experience, and ITIL certification.
## Responsibilities
- Provide desktop support for end users
- Troubleshoot hardware, software, printer, and basic network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Perform workstation maintenance and upgrades
- Log, track, and resolve incidents according to SLAs
- Provide user support and communicate effectively with stakeholders
## Requirements
- Bachelor's degree in an IT-related field
- Minimum 5 years of relevant experience
- Strong communication skills
- ITIL certification - Mandatory
## Key Skills
Desktop Support, Troubleshooting, Workstation Maintenance, Hardware Support, Software Support, Windows OS, MS Office, IT Helpdesk, Incident Management
## Why This Role Matters
This role is critical to keeping Vistas Global’s IT operations running smoothly. You will be the first point of contact for end-user technical issues and ensure systems and equipment are maintained to high standards.