Front Office Agent
Mövenpick Hotels & Resorts
Job Description
Mövenpick Hotels & Resorts in Khobar, Saudi Arabia is hiring a Front Office Agent for an on-site role. Be the first point of contact and deliver an exceptional guest check-in and check-out experience.
## Responsibilities
- Handle guest check-in and check-out professionally and efficiently
- Manage reservations, modifications, and respond to guest inquiries by phone and email
- Handle guest complaints and resolve them immediately to ensure satisfaction
- Prepare invoices, collect payments, and close accounts
- Coordinate with housekeeping and maintenance departments
- Represent Mövenpick brand and provide information about hotel facilities and area
## Requirements
- 1-2 years experience in Front Office in 4 or 5 star hotels
- Excellent communication skills, tact, and problem-solving
- Experience with hotel systems like Opera, Fidelio is a plus
- Excellent English and Arabic. A third language is a plus
- Professional appearance and service-oriented personality
- Diploma in Hotel Management or related field
## Why This Role Matters
You create the first and last impression for our guests. Your service directly impacts guest satisfaction and hotel reputation.