Customer Support Representative
Noon E-commerce
Job Description
Noon E-commerce in Riyadh is hiring a Customer Support Representative. The role handles customer inquiries via chat, email, and phone to ensure excellent shopping experience and resolve order issues.
## Responsibilities
- Respond to customer inquiries via chat, email, and phone
- Resolve order, return, and payment issues quickly
- Update customer and order data in the system
- Escalate complex complaints to specialized team
- Achieve customer satisfaction and response time targets
- Provide feedback to improve user experience
## Requirements
- 1+ year experience in customer service, e-commerce preferred
- Fluency in Arabic and English speaking and writing
- Excellent communication and problem-solving skills
- Fast typing and CRM software knowledge
- Ability to work in shifts including weekends
- Based in Riyadh
## Why This Role Matters
You are the first point of contact for millions of customers. Your support directly impacts customer satisfaction and loyalty for one of the largest e-commerce platforms in the region.