Customer Success Specialist
Retail E-commerce Startup
Job Description
A fast-growing Retail and E-commerce startup in Riyadh, Saudi Arabia is hiring a Customer Success Specialist for an on-site role. The role ensures customer satisfaction and builds long-term relationships to support company growth.
## Responsibilities
- Follow up with customers after purchase and respond to inquiries via email, phone, and WhatsApp
- Ensure customers get maximum value from company products and services
- Handle complaints and issues quickly and professionally, turning them into improvement opportunities
- Collect customer feedback and share it with product and sales teams to enhance offerings
- Build loyalty programs and conduct regular check-ins to increase renewal and repeat purchase rates
- Prepare monthly reports on customer satisfaction, NPS, and complaints
## Requirements
- 1-3 years experience in customer service or Customer Success, preferably in Retail or E-commerce
- Excellent communication skills in Arabic and English with strong problem-solving ability
- Friendly, patient personality with a growth mindset and passion for helping people
- Proficiency in CRM tools like HubSpot or Salesforce and support tools like Zendesk
- Ability to work on-site in Riyadh and coordinate with sales and operations teams
## Why This Role Matters
You are the voice of our customers. Your work directly impacts retention, satisfaction, and the reputation of our brand in a competitive market.