Customer Service Representative
Styli
Job Description
Styli, a leading e-commerce fashion and beauty marketplace by Landmark Group, is hiring a Customer Service Representative in Dubai. You will handle customer inquiries via call, email, and chat, provide order and product support, and drive CSAT, FCR, and AHT metrics. Requires 1-2 years experience and fluency in English and Arabic. Rotational shifts including weekends.
## Responsibilities
*Customer Experience*
- Handle customer interactions via call, email, or chat with ownership, empathy, and professionalism
- Provide accurate information on orders, products, and delivery status
- Follow Styli’s quality standards for tone, process, and empathy
- Document all customer interactions accurately in CRM systems
*Performance & Metrics*
- Own and drive key Customer Service metrics: CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First Response Time (FRT), and First Contact Resolution (FCR)
- Identify customer issues and provide logical, fast, and effective solutions
- Maintain high accuracy in data entry and communication
## Requirements
- 1–2 years of experience in Customer Service, E-commerce, or Contact Center
- Bachelor’s degree preferred but not mandatory
- Fluent in English and Arabic, written and spoken
- Knowledge of CRM tools or helpdesk software is preferred
- Strong communication skills: clear, confident, and customer-focused
- Empathy, problem-solving, and attention to detail
- Ability to work collaboratively in a team environment
- Adaptability to changing workloads and priorities
- Strong time management to handle multiple queries efficiently
- Willingness to work rotational shifts including weekends and holidays
## About Styli
STYLI Marketplace was founded in 2019 by Landmark Group and is one of the largest fashion and beauty platforms in the GCC and India. Offering 40,000+ styles for men, women, kids, and beauty, Styli delivers trendy, affordable fashion with a focus on seamless service and personalized customer experiences across Saudi Arabia, UAE, Bahrain, Kuwait, and India.
## Why This Role Matters
You will be the voice of Styli, directly impacting customer satisfaction and loyalty in a fast-growing e-commerce brand. This role offers exposure to a dynamic retail environment and the opportunity to grow within Landmark Group’s digital business.