Customer Service Representative

## About Vodafone Qatar
Vodafone Qatar is the second largest telecom company in Qatar. We serve more than 1.5 million customers and provide mobile, home internet and business solutions.

## Role Overview
Provide excellent customer support and resolve customer issues via phone and in branches while maintaining satisfaction.

## Key Responsibilities
- Respond to inquiries: answer customer calls and questions about plans and offers
- Problem solving: diagnose network, billing and service issues and resolve or escalate them
- Sales: recommend new plans, upgrade packages and sell devices and accessories
- Transactions: activate SIMs, recharge balance, change plans and update customer data
- Complaint follow-up: log complaints and follow up until closure and notify customer
- Reporting: update CRM system and provide daily performance report
## Requirements
- Diploma minimum
- Excellent communication skills in Arabic and English
- 6 months customer service experience preferred
- Fast typing and computer skills
- Patient personality and able to handle pressure
- Sales and persuasion skills
- Ability to work in shifts
## Benefits
- Basic salary 5000 - 6500 QAR
- Monthly bonus up to 1500 QAR
- Free mobile line + internet
- Comprehensive health insurance
- Transportation allowance 400 QAR
- 21 days annual leave
- Vodafone certified training
- Promotion opportunities to Team Leader then Manager