Customer Service Representative - E-commerce
Leading E-commerce Store
Job Description
Leading E-commerce store in Dubai, UAE is hiring a Customer Service Representative. Be the first point of contact for customers and deliver an excellent shopping experience to increase customer satisfaction.
## Responsibilities
- Respond to customer inquiries via chat, email, phone, and social media
- Track order status, shipping, returns and exchanges, and resolve issues
- Handle customer complaints professionally and reach solutions that satisfy both parties
- Update customer data in CRM system and ensure information accuracy
- Transfer customer feedback to sales and marketing teams to improve service
- Achieve customer satisfaction KPI targets and reduce response time
## Requirements
- Minimum 1 year experience in customer service. E-commerce experience is a plus
- Excellent communication skills + patience + problem solving + fast typing
- Proficiency in MS Office + CRM systems like Zendesk or Freshdesk
- Excellent Arabic mandatory + very good English
- Positive personality + ability to work under pressure + flexibility
- High school diploma minimum. Bachelor's degree is a plus
## Why This Role Matters
You will directly shape customer experience and loyalty for a fast-growing e-commerce brand.