Customer Service Officer - Arabic Speaker
Majid Al Futtaim
Job Description
Majid Al Futtaim in Doha, Qatar is hiring a Customer Service Officer for an on-site role. Be the main point of contact for customers and deliver an exceptional shopping and hospitality experience.
## Responsibilities
- Welcome customers and respond to inquiries and resolve issues
- Support sales team and achieve customer satisfaction targets
- Follow up on customer complaints and coordinate with internal departments
- Provide information about products, offers, and services
- Prepare daily reports on customer interactions
## Requirements
- Excellent Arabic mandatory + Good English
- 1-2 years experience in customer service, preferably in retail or hospitality
- Communication skills, problem solving, and ability to work under pressure
- High school diploma minimum
## Why This Role Matters
You represent the brand to customers. Your service directly impacts customer loyalty and company reputation.