Customer Experience Associate
Jobgether
Job Description
Jobgether is hiring a Customer Experience Associate based in UAE for a remote role on behalf of a partner company. The role focuses on customer support, account management, and troubleshooting for subscriptions, memberships, and events. You will handle inquiries via email and phone, support billing, and collaborate with teams to improve customer satisfaction and retention. Requires 1-2 years customer support experience and native-level English.
## Responsibilities
- Manage customer inquiries through email and other communication channels for subscription, membership, billing, and event-related questions
- Troubleshoot account access, login issues, and platform-related problems while guiding customers toward effective solutions
- Support billing operations by assisting with invoices, renewals, payment follow-ups, and maintaining accurate customer records
- Engage with customers, subscribers, and event participants through proactive outreach to gather feedback and improve experience
- Collaborate with internal teams to share customer insights, improve retention initiatives, and support a consistent customer journey
- Maintain clear documentation and contribute to improving customer support processes, resources, and workflows
## Requirements
- 1-2 years of experience in customer support, customer success, account management, or customer-facing role
- Excellent written and verbal communication skills with professional, empathetic, and solution-focused approach
- Confidence communicating with customers through email and phone while handling questions and resolving issues
- Strong attention to detail, organization, and follow-through for customer requests and administrative tasks
- Ability to work independently in remote environment while collaborating with distributed teams
- Familiarity with CRM platforms and customer management tools such as HubSpot is an advantage
- Native-level or near-native English proficiency, written and spoken, required
- Interest in media, technology, travel, or subscription-based businesses is a plus
## Benefits
- Professional growth within innovative, internationally connected organization
- Exposure to digital media, customer experience, subscriptions, and events
- Remote-friendly work environment with flexibility and global team collaboration
- Supportive culture focused on learning, teamwork, and continuous improvement
- Competitive compensation and benefits package
- Opportunity to develop customer experience, communication, and operational skills
## Why This Role Matters
You will be a key point of contact for customers, ensuring smooth and positive interactions that drive satisfaction, retention, and long-term relationships in a remote, globally connected environment.
## What We Offer
- Full-time remote role based in United Arab Emirates
- Work on behalf of a partner company in media, tech, or subscription sector
- AI-powered matching process for fair and fast application review