Automotive Service Advisor
Gargash Enterprises
Job Description
Gargash Enterprises in Dubai is hiring an Automotive Service Advisor for its after-sales department. The role involves providing technical guidance to customers, assessing vehicle needs, and coordinating with the workshop to ensure quality and timely service delivery. This full-time, on-site position requires automotive knowledge, strong communication skills, and a customer-focused approach.
## Responsibilities
- Welcome customers and evaluate vehicle issues to determine the required services
- Provide clear quotations and explain expected timelines for maintenance and repairs
- Liaise with workshop technicians to ensure efficient execution and adherence to schedules
- Keep clients updated on service progress and address all inquiries professionally
- Generate work orders, process invoices, and manage warranty procedures
- Recommend scheduled maintenance and additional products to enhance customer value
- Uphold quality standards and represent the brand with professionalism
## Requirements
- Minimum of 2 years experience in automotive dealerships or service centers
- Solid understanding of vehicle systems and maintenance procedures
- Excellent communication skills in both Arabic and English
- Proficiency in using computers and service center management software
- Ability to work under pressure while meeting customer satisfaction targets
- Professional appearance with a service-oriented attitude
## Why This Role Matters
This position is central to delivering a positive after-sales experience and building long-term client trust at Gargash Enterprises. Your technical advice and coordination directly influence customer satisfaction and the brand's reputation in the automotive sector.